TeleGo’s phone system now seamlessly integrates with Zoho CRM, adding new features and functionality to the platform.
TeleGo users with Zoho CRM can now:
• Click to call from Zoho CRM contacts
• Receive pop-up notifications for incoming calls, so that agents can see details about the contact before answering the call. Details such as name and account will be pulled from existing Zoho CRM contacts.
• Pick up the call, hold/resume, or end the call from the call pop-up.
All call details are logged automatically into Zoho CRM, including information like start time and call duration. Each agent can add notes and details to their conversation history in the call activity.
TeleGo users with Zoho CRM can now:
• Click to call from Zoho CRM contacts
• Receive pop-up notifications for incoming calls, so that agents can see details about the contact before answering the call. Details such as name and account will be pulled from existing Zoho CRM contacts.
• Pick up the call, hold/resume, or end the call from the call pop-up.
All call details are logged automatically into Zoho CRM, including information like start time and call duration. Each agent can add notes and details to their conversation history in the call activity.
