TELEGO Terms and Conditions
TELEGO Terms and Conditions
The TELEGO logo and design are registered trademarks of TELEGO, INC. Other marks which appear on this web site may be the marks of third parties.
BUSINESS TERMS AND CONDITIONS FOR ALL TELEGO SERVICES, (EFFECTIVE JULY 1, 2018*)
* NOTE: This version applies immediately to all customers that sign up for service on or after July 1, 2018 and applies to all other customers after August 1, 2018.
The terms and conditions are for all services provided by TELEGO, to Customers. The TELEGO Terms and Conditions consist of a main set of Global Terms
COMPLETE VERSION
The following is a complete version of the TELEGO Business Terms and Conditions which includes TELEGO’s Privacy Policy.
Business Terms and Conditions
THESE ONLINE TERMS OF SERVICE, including the Order(s) and any applicable Service Attachments, which by this reference are incorporated herein (“Agreement”), are a binding agreement between TELEGO INC, a New York corporation with its primary office at 248 52nd Street, Brooklyn, NY 11220, (“TELEGO”), and the legal entity identified in the Order (“Customer”). TELEGO and Customer may be individually referred to as a “Party” or collectively as the “Parties.”
TELEGO provides services and equipment intended for business and residential use, pursuant to the terms and conditions set forth in this Agreement and on the condition that Customer accepts and complies with this Agreement. By using the website, Customer is agreeing to all terms in this Agreement, Customer (a) accepts this agreement and agrees that Customer is legally bound by its terms; and (b) represents and warrant that: (i) its representative is 18 years of age or of legal age to enter into a binding agreement; and (ii) has the right, power, and authority to enter into this agreement on behalf of the corporation, governmental organization, or other legal entity, and to bind such organization to these terms. If Customer does not agree to the terms of this agreement, neither Customer nor its End Users may download, install, or use the services or equipment.
I. ORDERING AND TERM
A. Ordering Services
TELE GO Broadband Phone Service is an enhanced voice communication service, which uses a data network to transport voice communications. TELE Go utilizes Google Chrome extension for calls and a 4G wireless solution platform. Phone application services are not included. Phone logs are kept for 180 days. Customer may order Services by executing an Order. The Order will identify the Services requested by Customer together with: (i) the price for each Service; (ii) scheduled Start Date; (iii) and products leased, licensed or sold to Customer if any. An Order will become binding when it is executed by the Customer and accepted by TELE GO. TELE GO may accept an Order by commencing the performance of the requested Services. The Services will begin on the Start Date. Customer may purchase additional Services, software, and equipment through Orders via the Administrative Portal.
B. Equipment
Customer may purchase or rent equipment from TELE GO for use with the Services. The terms and conditions that govern any such transaction can be found in the Service Activation Form.
C. Term of this Agreement
The Term of this Agreement will commence on the Effective Date and continue until the last Order is terminated or expires unless terminated earlier in accordance with its terms.
D. Services Term and Automatic Renewal
The Services Term will begin on the Start Date of the initial Order and continue for the initial term set forth in the initial Order (“Initial Term”). Upon expiration of the Initial Term, recurring Services will automatically renew for successive periods of the same length as the Initial Term (each a “Renewal Term”) unless the Customer gives notice of non-renewal. The term of any recurring Services added to the Account after the initial Order is submitted will start on the Start Date of the subsequent Order, will run consecutively with the then-current Term of any preexisting Services, and will be billed on the same billing cycles as the preexisting Services.
E. Administrative Fees
One-time activation fees that apply are specified on the website and vary by the product or plan chosen. Charges for all Directory Calls (411) are $1.25. Any devices reactivated for non-payment of services may result in a reinstatement fee – up to $25.
II. INVOICING AND PAYMENT
A. Prices and Charges
The Term of this Agreement will commence on the Effective Date and continue until the last Order is terminated or expires unless terminated earlier in accordance with its terms.
Some prices are identified in US dollars on our website under the Services tab. Additional charges may result if Customer activates additional features, exceeds usage thresholds, or purchases additional Services or equipment. Customer will be liable for all charges resulting from use of the Services on its Account.
Recurring charges for the Services begin on the Start Date and will continue for the Term. Recurring charges will, once incurred, remain in effect for the then-current Term, with the exception of usage based charges billed in arrears. TELEGO will provide notice of any proposed increase in such charges no later than thirty (30) days before the end of the Initial Term or then-current Renewal Term, and any such increase will be effective on the first day of the next Renewal Term.
B. Billing
All billing policies are defined by the specific package chosen by the Customer. Package prices can be found on TELEGO’s website. All Services and equipment must be purchased via valid credit card at the time of purchase. By providing a valid credit card, Customer is expressly authorizing all Services and equipment charges and fees to be charged to such payment card. Recurring charges are billed to the credit card associated with your Account monthly in advance for those Services and equipment in the following month. Customer is responsible for any credit card chargeback or similar fees for refused or rejected payments that TELEGO is entitled to charge under this Agreement. If the payment card associated with Customer’s Account is declined or fails for any reason, TELEGO will send Customer a notice using the contact information associated with Customer’s Account. TELEGO may continue to attempt charging Customer’s payment card for outstanding charges and additional fees along with any other rights and remedies available to TELEGO under this Agreement.
Customer has 30 days to advise about any changes in their method of payment. This includes expiration, the closure of the account and any changes to their personal information.
C. Taxes
All rates, fees, and charges are exclusive of applicable Taxes, for which Customer is solely responsible. Taxes may vary based on jurisdiction and the Services provided. Taxes, access fees, universal service or other recovery fees, or similar charges will be adjusted on the date in which those increases become effective as mandated by competent authority. If any withholding tax is levied on the payments, then Customer must increase the sums paid to TELEGO so that the amount received by TELEGO after the withholding tax is deducted to the full amount TELEGO would have received if no withholding or deduction had been made.
D. Billing Disputes
If a Customer reasonably and in good faith disputes any portion of TELEGO’s charges, it must provide written notice to TELEGO within thirty (30) days of the billing date; identifying the reason for the dispute and the amount being disputed. Customer’s dispute as to any portion of the billing statement will not excuse Customer’s obligation to timely pay the undisputed portion of the billing statement. Upon resolution, Customer must pay any unpaid amounts within thirty (30) days. Any amounts that are found to be in error resulting in an overpayment by the Customer will be applied as a billing credit against future charges. Customer will be reimbursed any such outstanding billing credits at the expiration or termination of this Agreement.
III. PROVISION OF THE SERVICE
A. General Terms
TELE GO will provide the Services as described in the relevant Service Activation Form TELE GO may enhance, replace, and/or change the features of the Services, but it will not materially reduce the core features, functions, or security of the Services during the Term without Customer’s consent.
B. Customer Care
A TELE GO Customer Care call center, will be available Monday through Friday from 9 am to 5 pm EST, to attempt to resolve technical issues with, and answer questions regarding the use of the Services. Onsite and implementation services are not included in the TELE GO Customer Care support.
IV. USE OF SERVICE
A. Service Requirements
The Services are dependent upon Customer’s maintenance of sufficient Internet access, networks, and power. TELE GO will not be responsible for any deficiencies in the provision of the Services if Customer’s network does not meet TEL GO’s Technical Sufficiency Criteria.
B. Use Policies
Customer and its End Users may use the Services only in compliance with this Agreement, applicable Law, and the Use Policies referenced below, which are incorporated into and form part of this Agreement. Customer may not use, or permit the use of the Services, to interfere with the use of TELE GO’s service by others or with the operation of the TELE GO Network. Customer may not resell the Services. Customer must ensure that its End Users comply with the Use Policies. Any breach of this Section (Use Policies) will be deemed a material breach of this Agreement.
TELE GO may update the Use Policies from time to time, and will provide notice to Customer at the email address on file with the Account. Such updates will become effective thirty (30) days after such notice to Customer.
i. Acceptable Use Policy
The Services must be used in accordance with TELE GO’s Acceptable Use Policy, available under the Acceptable Use Policy.
Notwithstanding anything to the contrary in this Agreement, TELE GO may act immediately and without notice to suspend or limit the Services if TELE GO reasonably suspects fraudulent or illegal activity in the Customer’s Account, material breach of the Acceptable Use Policy, or use of the Services that could interfere with the functioning of the TELE GO Network provided such suspension or limitation may only be to the extent reasonably necessary to protect against the applicable condition, activity, or use. TELE GO will promptly remove the suspension or limitation as soon as the condition, activity or use is resolved and mitigated in full. If Customer anticipates legitimate but unusual activity on its Account, Customer should contact TELE GO Support in advance to avoid any Service disruption.
ii. Emergency Services
TELE GO’s policy governing the provision of emergency services accessed via the Services is listed in the Service Activation Form.
V. TERMINATION
A. Termination for Cause
TELE GO may terminate this Agreement and any Services purchased hereunder in whole or part by giving written notice to the other Party. Either party may terminate this Agreement and any Services purchased hereunder in whole or part if the other Party: i) breaches any material term of this Agreement and fails to cure such breach within thirty (30) days after receipt of such notice; ii) at the written recommendation of a government or regulatory agency following a change in either applicable Law or the Services; or iii) upon the commencement by or against the other Party of insolvency, receivership or bankruptcy proceedings or any other proceedings or an assignment for the benefit of creditors.
B. Effect of Termination
a) If Customer terminates the Services, a portion of the Services, or this Agreement in its entirety due to TELE GO’s material breach under Section 6(A) (Termination for Cause), Customer will not be liable for any fees or charges for terminated Services for any period subsequent to the effective date of such termination (except those arising from continued usage before the Services are disconnected and for continued use of the equipment if they are leased from TELE GO), and TELE GO will provide Customer a pro-rata refund of all any prepaid and unused fees or charges paid by Customer for terminated Services.
b) If this Agreement or any Services are terminated for any reason other than as a result of a material breach by TELE GO or as set forth in Section 13(K) (Regulatory and Legal Changes) the Customer must, to the extent permitted by applicable Law and without limiting any other right or remedy of TELE GO, pay within thirty (30) days of such termination all amounts that have accrued prior to such termination, as well as all sums remaining unpaid for the Services for the remainder of the then-current Term plus related Taxes and fees.
VI. INTELLECTUAL PROPERTY
A. Limited License
1. Subject to, and conditional upon Customer’s compliance with, the terms of this Agreement, TELE GO grants to Customer and its End User, a limited, personal, revocable, non-exclusive, non-transferable (other than as permitted under this Agreement), non-sublicensable license to use any software provided or made available by TELE GO to the Customer as part of the Services (“Software”) to the extent reasonably required to use the Services as permitted by this Agreement, only for the duration that Customer is entitled to use the Services and subject to the Customer being current on its payment obligations.
2. Customer will not, and will not allow its End Users, to:
a) Sublicense, resell, distribute or assign its right under the license granted under this Agreement to any other person or entity;
b) modify, adapt or create derivative works of the Software or any associated documentation;
c) reverse engineer, decompile, decrypt, disassemble or otherwise attempt to derive the source code for the Software;
d) use the Software for infringement analysis, benchmarking, or for any purpose other than as necessary to use the Services Customer is authorized to use;
e) create any competing Software or Services; or
f) remove any copyright or other proprietary or confidential notices on any Software or Services.
B. IP Rights
i. TELE GO’s Rights
Except as expressly provided in this Agreement, the limited license granted to Customer under Section 6(A) (Limited License) does not convey any ownership or other rights or licenses, express or implied, in the Services, any related materials, or in any Intellectual Property and no IP Rights or other rights or licenses are granted, transferred, or assigned to Customer, any End User, or any other party by implication, estoppel, or otherwise. All rights not expressly granted herein are reserved and retained by TELE GO and its licensors. The Software and Services may comprise or incorporate services, software, technology or products developed or provided by third parties, including open source software or code. Customer acknowledges that misuse of TELE GO’S Services may violate third-party IP Rights.
ii. Customer Rights
As between TELE GO and Customer, Customer retains title to all IP Rights that are owned by the Customer or its suppliers. To the extent reasonably required or desirable for the provision of the Services, Customer grants to TELE GO a limited, personal, non-exclusive, royalty-free, license to use Customer’s IP Rights in the same. Customer must provide (and is solely responsible for providing) all required notices and obtaining all licenses, consents, authorizations or other approvals related to the use, reproduction, transmission, or receipt of any Customer Content that includes personal or Confidential Information or incorporates any third-party IP rights.
C. Use of Marks
Neither Party may use or display the other Party’s trademarks, service mark or logos in any manner without such Party’s prior written consent.
VII. CONFIDENTIALITY
A. Restrictions on Use or Disclosures by Either Party
The Receiving Party shall hold the Disclosing Party’s Confidential Information in confidence, shall use such Confidential Information only for the purpose of fulfilling its obligations under this Agreement, and shall use at least as great a standard of care in protecting the Confidential Information as it uses to protect its own Confidential Information.
Each Party may disclose Confidential Information only to those of its employees, agents or subcontractors who have a need to it in order to perform or exercise such Party’s rights or obligations under this Agreement and who are required to protect it against unauthorized disclosure in a manner no less protective than required under this Agreement. Each Party may disclose the other Party’s Confidential Information in any legal proceeding or to a governmental entity as required by Law.
These restrictions on the use or disclosure of Confidential Information do not apply to any information which is independently developed by the Receiving Party or lawfully received free of restriction from another source having the right to so furnish such information; after it has become generally available to the public without breach of this Agreement by the Receiving Party; which at the time of disclosure was already known to the Receiving Party, without restriction as evidenced by documentation in such Party’s possession; or which the Disclosing Party confirms in writing is free of such restrictions.
Upon termination or expiry of this Agreement, the Receiving Party will promptly delete, destroy or, at the Disclosing Party’s request, return to the Disclosing Party, all Disclosing Party’s Confidential Information in its possession, including deleting or rendering unusable all electronic files and data that contain Confidential Information, and upon request will provide the Disclosing Party with certification of compliance with this subsection.
VIII. DATA PROTECTION
A. Data Privacy
TELE GO respects Customer’s privacy and will only use the information provided by Customer to TELE GO or collected in the provision of the Services in accordance with: (a) the Privacy Notice available at https://telego.com/privacy-policy/ which is incorporated by reference. TELE GO may update the Privacy Notice and the Data Protection Agreement from time to time, and will provide notice of such update to Customer at the email address on file with the Account. Such updates will be effective thirty (30) days after such notice to Customer.
B. Data Security
TELE GO will take commercially reasonable precautions, including, without limitation, technical (e.g., firewalls and data encryption), administrative and physical measures, to help safeguard Customer’s Account, Account Data, and Customer Content against unauthorized use, disclosure, or modification.
Customer must protect all End Points using industry-standard security measures. Customer is solely responsible to keep all user identifications and passwords secure. Customer must monitor use of the Services for possible unlawful or fraudulent use. Customer must notify TELE GO immediately if Customer becomes aware or has reason to believe that the Services are being used fraudulently or without authorization by any End User or third party. Failure to notify TELE GO may result in the suspension or termination of the Services and additional charges to Customer resulting from such use. TELE GO will not be liable for any charges resulting from unauthorized use of Customer’s Account.
C. Software Changes
TELE GO may from time to time push software updates and patches directly to Customer’s device(s) for installation and Customer will not prevent TELE GO from doing so. Customer must implement promptly all fixes, updates, upgrades and replacements of software and third-party software that may be provided by TELE GO. TELE GO will not be liable for inoperability of the Services or any other Services failures due to a failure of Customer to timely implement the required changes.
IX. LIMITATION OF LIABILITY
A. Excluded Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE FOR (1) INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, REPUTATIONAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND; (2) COSTS OF PROCUREMENT, COVER, OR SUBSTITUTE GOODS OR SERVICES; (3) LOSS OF USE, LOSS OR CORRUPTION OF DATA; OR (4) LOSS OF BUSINESS OPPORTUNITIES, PROFITS, GOODWILL, OR SAVINGS, WHETHER IN ANY OF THE FOREGOING, ARISING UNDER CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR ANY OTHER THEORY OF LIABILITY, EVEN IF SUCH PARTY HAS BEEN INFORMED IN ADVANCE OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN. NEITHER PARTY WILL BE LIABLE FOR ACTIONS REASONABLY TAKEN TO COMPLY WITH LAW.
A. Excluded Damages
EXCEPT AS SET FORTH HEREIN, THE TOTAL CUMULATIVE LIABILITY OF THE PARTIES UNDER THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE UNDER THIS AGREEMENT DURING THE PREVIOUS SIX (6) MONTHS. LIMITATIONS UNDER THIS SECTION 9(B) (DIRECT DAMAGES) WILL NOT APPLY TO: I) CUSTOMER PAYMENT OBLIGATIONS; II) EITHER PARTY’S LIABILITY FOR INFRINGEMENT OF THE OTHER PARTY’S IP RIGHTS; III) EITHER PARTY’S LIABILITY RESULTING FROM GROSS NEGLIGENCE, FRAUD, OR WILLFUL OR CRIMINAL MISCONDUCT; OR IV) CUSTOMER’S LIABILITY RESULTING FROM USE OF THE SERVICES IN BREACH OF THE ACCEPTABLE USE POLICY OR EMERGENCY SERVICES POLICY.
NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE ANY LIABILITY WHICH MAY NOT BE RESTRICTED, LIMITED OR EXCLUDED PURSUANT TO APPLICABLE LAW.
C. Survival
The limitations of liability contained in this Section 9 (Limitation of Liability) will survive termination or expiration of this Agreement and apply in any and all circumstances (except as expressly set forth above), including without limitation in the event of any failure of the essential purpose of any limited warranty or available remedy provided herein.
X. INDEMNIFICATION
A. Indemnification Obligations
Customer agrees to indemnify and defend TELE GO and its Affiliates at Customer’s expense, from and against any and all third-party claims, arising out of or in connection with: i) material violation of applicable Law by the Customer or its End Users in connection with the use of the Services; ii) use of the Services in a manner not authorized by this Agreement; iii) failure to promptly install any updates of any software or firmware or accept or use modified or replacement items provided by or on behalf of TELE GO, or iv) claims relating to Customer Content. Further, Customer will indemnify and hold harmless TELE GO against all damages, costs, and legal fees finally awarded against TELE GO by a court of competent jurisdiction in connection with such third-party claim, or agreed to in a written settlement agreement approved in writing by the Customer.
B. Defense and Indemnification Procedures
Any Party seeking defense or indemnification (the “Indemnified Party”) must provide the Party from which it seeks such indemnification or defense (the “Indemnifying Party”) with the following: (a) prompt written notice of the third-party claim, (b) sole control over the defense and settlement of the third-party claim, and (c) reasonable information, cooperation, and assistance in connection with the defense and settlement of the third-party claim. The Indemnified Party’s failure to comply with the foregoing obligations will not relieve the Indemnifying Party of its defense or indemnification obligations under this Section (Indemnification), except to the extent that the Indemnifying Party is prejudiced by such failure. The Indemnified Party will have the right to participate at its own expense in the defense of such third-party claim, including any related settlement negotiations. No such claim may be settled or compromised by the Indemnifying Party without the Indemnified Party’s express written consent (which such consent may not be unreasonably withheld, conditioned, or delayed), unless such settlement or compromise includes a full and complete release of all claims and actions against the Indemnified Party by each party bringing such third-party claim.
XI. WARRANTIES
A. TELE GO Warranty
TELE GO will provide the Services using a commercially reasonable level of skill and care, in material compliance with all applicable Laws and otherwise subject to the terms of this Agreement. To the extent permitted by Law, TELE GO shall pass through to Customer any and all warranties TELE GO receives in connection with equipment provided to Customer.
B. Customer Warranty
Customer’s and its End Users’ use of the Services must at all times comply with all applicable Laws and this Agreement.
C. Disclaimer of Warranties
EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND TELE GO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, QUIET ENJOYMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE IN TRADE, TOGETHER WITH SIMILAR WARRANTIES, WHETHER ARISING UNDER ANY LAW OR OTHERWISE. TO THE EXTENT THAT TELE GO CANNOT DISCLAIM ANY SUCH WARRANTY AS A MATTER OF APPLICABLE LAW, THE SCOPE AND DURATION OF SUCH WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
XII. DISPUTE RESOLUTION
A. Good Faith Attempt to Settle Disputes
In the event of any dispute or claim arising out of or relating to the Agreement (a “Dispute”), each Party will appoint a duly authorized representative which will confer with the other Party before either Party brings legal action, to make a reasonable and good faith effort to settle or otherwise resolve such Dispute.
1. You agree that, by entering into this agreement, you are waiving the right to a trial by jury.
2. You agree that the arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. You agree that you and TELEGO may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. You agree that, unless you and TELEGO agree otherwise, the arbitrator may not consolidate more than one person’s or entity’s claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific waiver of class actions provision, or any portion thereof, is found to be unenforceable, then the entirety of this dispute resolution and binding arbitration provision shall be null and void.
3. You must contact us within three (3) years of the date of the occurrence of the event or facts giving rise to a dispute or you waive the right to pursue a claim based upon such event, facts, or dispute.
B. Venue
In the event that the Parties are unable to resolve a Dispute, any related action, lawsuit, or proceeding must be brought in and adjudicated exclusively by state or federal courts located in the city and county of Brooklyn, New York, United States of America. Each Party hereby consents to and agrees to submit to the exclusive venue and personal jurisdiction of such courts with respect to any such actions or lawsuits and irrevocably waives any right that it might have to assert that either forum is not convenient or that any such courts lack jurisdiction.
C. Equitable Relief
Any breach of either Party’s IP Rights will cause that Party irreparable harm for which monetary damages will be inadequate and such Party may, in addition to other remedies available at Law or in equity, obtain injunctive relief without the necessity of posting a bond or other security, proof of damages, or similar requirement, in additional to any other relief to which such Party may be entitled under applicable Law.
D. Limitations
Except for actions for nonpayment or liability arising from Section 10 (Indemnification), no claim, suit, action or proceeding relating to this Agreement may be brought by either Party more than two (2) years after the cause of action has accrued. Any actions, lawsuits, or proceedings must be conducted solely on an individual basis and the Parties expressly waive any right to bring any action, lawsuit or proceeding as a class or collective action, private attorney general action or in any other capacity acting in a representative capacity.
XIII. MISCELLANEOUS
A. Relationship of the Parties
TELE GO and Customer are independent contractors and this Agreement will not establish any relationship of partnership, joint venture, employment, franchise or agency between TELE GO and Customer.
B. Assignment
TELE GO may assign the Agreement or any portion thereof without the other Party’s prior written consent, however either Party may assign the Agreement and all of that Party’s rights and obligations thereunder without consent (a) to an Affiliate; (b) to the Party’s successor or surviving entity in connection with a merger, acquisition, consolidation, sale of all or substantially all of its assets used in connection with the provision of Services under this Agreement; or (c) as part of the transfer or disposition of more than fifty percent (50%) of a Party’s voting control or assets. This Agreement will bind and inure to the benefit of the Parties, and their permitted assigns and successors.
C. Notices
Except where otherwise expressly stated in the Agreement, all notices or other communications must be in English and are deemed to have been fully given when made in writing and delivered in person, upon delivered email, confirmed facsimile, or five days after deposit with an reputable overnight courier service, and addressed as follows: to TELE GO at TELE GO, Inc., 240 52nd Street, Brooklyn, NY 11220 USA, with a copy to privacy@telego.net, and to Customer at either the physical address or email address associated with the Customer Account. Customer acknowledges and agrees that all electronic notices have the full force and effect of paper notices.
The addresses to which notices may be given by either Party may be changed upon written notice given to the other Party pursuant to this Section.
D. Force Majeure
Excluding either Party’s payment obligations under the Agreement, neither Party will be responsible or liable for any failure to perform or delay in performing to the extent resulting from any event or circumstance that is beyond that Party’s reasonable control, including without limitation any act of God; national emergency; third-party telecommunications networks; riot; war; terrorism; governmental act or direction; change in Laws; fiber, cable, or wire cut; power outage or reduction; rebellion; revolution; insurrection; earthquake; storm; hurricane; flood, fire, or other natural disaster; strike or labor disturbance; or other cause, whether similar or dissimilar to the foregoing, not resulting from the actions or inactions of such Party.
E. Third-Party Beneficiaries
TELE GO and Customer agree that there will be no third-party beneficiaries to this Agreement.
F. Internal Customer Activities
TELE GO does not have any obligation to assist in or otherwise mediate in the event of any dispute between Customer representatives or Customer and any third party with respect to ownership or control of any Account or Account Data. All information within TELE GO’s records regarding the ownership or control of an Account or Account Data, Services ordered, and numbers assigned to an Account will be definitive and controlling for purposes of administering the Account. In the event of any such dispute, TELE GO may take any course of action that it deems appropriate based on the information available, which include declining to take any course of action.
TELE GO may access your Account and related data as required to provide the Services. However, TELE GO has no obligation to access your Account, Account Data or any Customer Content for any other purposes. Services do not include or consist of any investigation, review, verification, production, compilation, modification, or other similar services for any Account Data or Customer Content. Services do not include the provision of any legal, accounting or other professional services.
G. Headings, Interpretation
The headings, section titles, and captions used in the Agreement are for convenience of reference only and will have no legal effect. All defined terms include related grammatical forms, and, whenever the context may require, the singular form of nouns and pronouns include the plural, and vice versa. The Parties agree that this Agreement will be deemed to have been jointly and equally drafted by them, and that the provisions of this Agreement therefore should not be construed against a Party or Parties on the grounds that the Party or Parties drafted or was more responsible for drafting the provision(s).
H. Governing Law
The Agreement is governed by the Laws of the State of New York, excluding its choice of Law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement or Customer’s use of the products or Services.
I. Anti-Bribery
Each Party represents that in the execution of this Agreement and in the performance of its obligations under this Agreement it has complied and will comply with all applicable anti-bribery Laws and regulations, including, without limitation, the U.S. Foreign Corrupt Practices Act, the U.K. Bribery Act and similar applicable Laws.
J. Export Control
Any services, products, software, and technical information (including, but not limited to, services and training) provided pursuant to the Agreement may be subject to U.S. export Laws and regulations. Customer will not use distribute, transfer, or transmit the services, products, software, or technical information (even if incorporated into other products) except in compliance with U.S. and other applicable export regulations.
K. Regulatory and Legal Changes
In the event of any change in Law, regulation or industry change that would prohibit or otherwise materially interfere with TELE GO’s ability to provide Services under this Agreement, TELE GO may terminate the affected Services or this Agreement or otherwise modify the terms thereof.
L. Entire Agreement
The Agreement, together with any exhibits, Orders, and Attachments, each of which is expressly incorporated into this Agreement with this reference, constitutes the entire agreement between the Parties and supersedes and replaces any and all prior or contemporaneous understandings, proposals, representations, marketing materials, statements, or agreements, whether oral, written, or otherwise, regarding such subject.
M. Order of Precedence
In the event of any conflict between the documents comprising this Agreement, precedence will be given to the documents in the following descending order: (i) the applicable Order; (ii) Use Policies and Privacy Notice incorporated by reference in this Agreement; (iii) the main body of this Agreement; (iv) the applicable Service Attachment; and (v) and any other document expressly referred to in this Agreement which governs the Services.
N. Amendments
Except as otherwise provided, this Agreement may only be modified by a written amendment (provided electronically or otherwise) executed by authorized representatives of both Parties. In no event will handwritten changes to any terms or conditions, including in the applicable Order, be effective. Notwithstanding the foregoing, TELE GO may update this Agreement or any of its Policies from time to time, and will provide notice to Customer at the email address on file with the Account. Such updates will become effective thirty (30) days after such notice to Customer. In the event that any such update would be of material detriment to Customer and is not required by Law, Customer must inform TELE GO of its objection within ten (10) days of receiving the notice provided under this provision. If the Parties, negotiating in good faith cannot reach agreement within thirty (30) days, Customer may terminate the portion of the Services affected by the change without penalty by written notice to TELE GO. Any use of the Services after the effective date will be deemed Customer’s acceptance of the change.
O. Severability and Waiver
In the event any provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, such provision(s) will be stricken and the remainder of this Agreement will remain legal, valid and binding. The failure by either Party to exercise or enforce any right conferred by this Agreement will not be deemed to be a waiver of any such right or to operate so as to bar the exercise or enforcement of any such or other right on any later occasion. Except as otherwise expressly stated in this Agreement, all rights and remedies stated in the Agreement are cumulative and in addition to any other rights and remedies available under the Agreement, at Law, or in equity.
P. Publicity
Notwithstanding anything to the contrary in this Agreement, TELE GO may identify Customer as a customer (including use of any Customer logo or trademark) and may refer to this Agreement during its earnings calls and in connection with its business deals, press releases, and marketing and/or promotional materials. If you would like TELE GO to stop using your name and/or logo for marketing and promotional purposes, send an email to us at privacy@telego.net with the subject line “Publicity” and request that your logo and name be removed.
Q. Execution
Each Party represents and warrants that: (a) it possesses the legal right and capacity to enter into the Agreement and to perform all of its obligations thereunder; (b) the individual executing an Electronic Signature regarding the Agreement on that Party’s behalf has full power and authority to execute and deliver the same; and (c) the Agreement will be a binding obligation of that Party.
R. Electronic Signature and Counterparts
This Agreement may be executed electronically and in separate counterparts each of which when taken together will constitute one in the same original. Each Party agrees that an Electronic Signature, whether digital or encrypted, is intended to authenticate this Agreement and to have the same force and effect as manual signatures.
S. Survival
The rights and obligations of either Party that by their nature would continue beyond the expiration or termination of this Agreement or an Order will survive expiration or termination of this Agreement or the Order, including without limitation payment obligations, warranty disclaimers, indemnities, limitations of liability, definitions and miscellaneous.