TeleGo is excited to present our new, customizable dashboards, which are available for our Customer Portal users. Customers can now create their own curated views for Call Analytics data, Agent Summary data, and Group Summary data in an entirely new way!
New, interactive features include:
- Detailed filters to apply to agent data, group data, time frame data
- Line chart, bar chart, or pie chart view options
- Manual zoom in and out functionality on specific metrics, and fullscreen chart expansion
- The ability to export and download any custom charts
- The option to view Total vs Average metrics for stats like talk time, hold time, and more