Introducing Our New, Interactive Dashboards!addremove

TeleGo is excited to present our new, customizable dashboards, which are available for our Customer Portal users. Customers can now create their own curated views for Call Analytics data, Agent Summary data, and Group Summary data in an entirely new way!
New, interactive features include:

  • Detailed filters to apply to agent data, group data, time frame data
  • Line chart, bar chart, or pie chart view options
  • Manual zoom in and out functionality on specific metrics, and fullscreen chart expansion
  • The ability to export and download any custom charts
  • The option to view Total vs Average metrics for stats like talk time, hold time, and more
We’d love to hear what you think! Contact us to learn more!

Why SMS is a leading channel for customer outreachaddremove

SMS continues to be one of the most effective methods that companies use to communicate with their customers. According to Forbes, both open rates and engagement rates for SMS far exceed those of email:

“The business consulting firm Gartner recently reported that SMS open rates are as high as 98%, while response rates were reported at 45%. Email trails far behind with a 20% open rate and a much lower 6% response rate.”

With these numbers in mind, many companies are incorporating SMS messaging into their marketing strategies, and finding high user engagement as a result. To get started, here are Five Tips For Leveraging SMS Marketing In 2022.
Interested in adding SMS to your current TeleGo plan? Learn more about our different SMS services here.

TeleGo Approved Equipmentaddremove

Yealink T43U

Features:
– Up to 8 lines
– 21 BLF keys
– 3.7″ graphical LCD
– HD Speaker and HD handset
– 2 USB ports
– 2 Adjustable angles

Optional add-ons:
– Screen Expansion module
– Wifi compatibility
– Bluetooth compatibility

Yealink T53

Features:
– Up to 8 lines
– 21 BLF keys
– 3.7″ graphical adjustable screen
– HD Speaker and HD handset
– 1 USB port
– 1 Adjustable angle

Optional add-ons:
– Screen Expansion module
– Wifi compatibility
– Bluetooth compatibility

Yealink T46U

Features:
– Up to 10 lines
– 27 BLF keys
– 4.3″ color LCD
– HD Speaker and HD handset
– 2 USB ports
– 2 Adjustable angles

Optional add-ons:
– Screen Expansion module
– Wifi compatibility
– Bluetooth compatibility

Yealink T54W

Features:
– Up to 10 lines
– 27 BLF keys
– 4.3″ color LCD
– HD Speaker and HD handset
– 1 USB port
– 1 Adjustable angle
– Wifi compatibility
– Bluetooth compatibility

Optional add-ons:
– Screen Expansion module

Yealink T48U

Features:
– Touch screen
– Up to 16 lines
– 27 BLF keys
– 7″ color screen
– HD Speaker and HD handset
– 2 USB ports
– 2 Adjustable angles
– Built in wifi
– Built in Bluetooth

Optional add-ons:
– Screen Expansion module

Yealink T57W

Features:
– Touch screen
– Up to 16 lines
– 29 touch keys
– 7″ color screen
– HD Speaker and HD handset
– 1 USB port
– 1 Adjustable angle
– Built in wifi
– Built in Bluetooth

Optional add-ons:
– Screen Expansion module

Yealink T58W Pro

Features:
– Touch screen
– Up to 16 lines
– 29 touch keys
– 7″ color screen
– HD Speaker and HD handset
– Cordless handset
– 2 USB port
– 1 Adjustable angle
– Built in wifi
– Built in Bluetooth
– Up to 10-party audio conferencing
– Runs on Android 9.0

Optional add-ons:
– Screen Expansion module
– HD Video

Yealink EXP43

Color Expansion Module for T4U Series Phones

Display:
– 4.3″ 272 x 480-pixel color display with backlight
– 16 bit depth color
– Three page views are possible
– Different color icons for each function shown on the LCD

Features:
– 20 physical keys each with a dual-color LED
– 40 additional keys through page switch
– 3 independent control keys with illuminated LED are used for fast switching pages

Yealink EXP50

Color-Screen Expansion Module for Yealink T5 Series Phones

Display:
– 4.3″ 272 x 480-pixel color display with backlight
– 16 bit depth color
– Three page views are possible
– Different color icons for each function shown on the LCD

Features:
– 20 physical keys each with a dual-color LED
– 40 additional keys through page switch
– 3 independent control keys with illuminated LED are used for fast switching pages

Provide real-time support for your team with these training tools!addremove

TeleGo is excited to offer your business the communication tools it needs to help strengthen and train your customer service or sales team. With these features, managers can jump in on real time calls to monitor their agents’ performance and provide help in real time.

Call Barge-In:
Call Barge-In allows a third party to barge into an active call. Typically, this third person is either a secretary contacting the boss, or possibly a co-worker in the next cube who needs help on a call.

Teach Mode:
Teach Mode allows the agent to hear what the initiator of the Teach Mode is saying, but not the other party of the call.

Listen-In Mode: In Listen-In mode, a third party can listen in without being detected. The two parties speaking to each other are not aware of the listen-in.

To learn more about these training resources, please contact us!

TeleGo at the ITEXPOaddremove

The TeleGo team had a great time at the ITExpo in Fort Lauderdale last week!

It was a fun 2 days in which we met with both old and new friends and got to discuss industry trends and ideas with other experts in the field. We’re always grateful for the opportunity to share our excitement of this rapidly evolving industry with like-minded companies.

It was a very successful trip, and we can’t wait for the next one!

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Good news for TeleGo customers with Zoho CRM!addremove

TeleGo’s phone system now seamlessly integrates with Zoho CRM, adding new features and functionality to the platform.

TeleGo users with Zoho CRM can now:

Click to call from Zoho CRM contacts
Receive pop-up notifications for incoming calls, so that agents can see details about the contact before answering the call. Details such as name and account will be pulled from existing Zoho CRM contacts.
Pick up the call, hold/resume, or end the call from the call pop-up.

All call details are logged automatically into Zoho CRM, including information like start time and call duration. Each agent can add notes and details to their conversation history in the call activity.

Contact us for more information about Zoho CRM integration!

Do You Know About Hot Desking?addremove

Hot desking allows multiple users to use the same phone, at different times. Once the user activates the hot desking feature, all calls made to the user’s extension (or as part of a hunt group or agent group) will be routed to the new extension or destination.

It’s the perfect temporary solution for remote employees who occasionally work from the office!

HOW TO LOG INTO A HOT DESK:

On the phone that you will be hot desking:
Dial *70 and press the confirm button on the telephone keypad
Enter your extension number when prompted.
Enter your voicemail PIN code for the extension number when prompted.

* Users must set their voicemail PIN before using this feature.

HOW TO LOG OUT OF A HOT DESK:

Dial *70 and your extension number from either the location that is currently registered as a hot desk, or from a phone that has been configured to their extension
The system will acknowledge that hot desking is no longer in service.

To learn more about this feature, please contact us!

Have You Tried Our Beta Reporting?addremove

If you’re a TeleGo Customer Portal admin, you’ve probably noticed an orange ENABLE BETA button sitting at the top of your portal page.

By clicking on this button, you enable our current beta features, and your company will be among the first to test our new improvements and features.

Current Beta Access: New and improved Analytics and Custom Reports!
New features in this beta release include:
• A brand new, simplified interface and design

• Greater detail regarding call results in User Summary and Group Summary

• The ability to drill down into Call Logs or Agent Summary within Group Reporting
• The option to include beta versions in Custom Reports
Please note that the beta version of the TeleGo Customer Portal will be made available to all users on your account. Features and functionality may vary from those of the current production Customer Portal. You can switch back to the production version of the TeleGo Customer Portal at any time. If you have any questions, please contact us.

Did you know…addremove

Most TeleGo customers can set up call forwarding on directly from their desk phone! 

To Activate Call Forward All:
1. Dial *71
2. Enter the number you’d like to forward all calls to
3. Press #

To Deactivate Call Forward All:
1. Dial *72
2. Enter the number you’d like to forward all calls to
3. Press #

To set up call forwarding on no answer, follow the same steps, but dial *75 to activate and *76 to activate.

If you require any assistance at all, please don’t hesitate to contact our Support Team.

Send SMS directly from your TeleGo number!addremove

TeleGo SMS is a great way to maintain ongoing relationships with existing customers, set up internal group messaging with employees, and provide an additional outlet for new customers to easily get in contact with your company. 

TeleGo’s primary SMS package offers:
  • Messaging from any of your TeleGo numbers, directly to your customers or employees
  • Unlimited users (permissions per user can be customized)
  • Automated custom replies for incoming messages
  • Quick access to custom templates
  • Email notifications for unread messages
  • Reporting based on message activity
  • $47 per month for 1000 messages

Need more messages per month? Contact us to learn more about our other packages.

For customers looking to try out TeleGo SMS, our Basic SMS package is available to all customers for free, and includes 500 messages per month for standard messaging.

Integration with Microsoft Office 365 Contactsaddremove

In an effort to make it simple for users to import their contact information within their customer portal account, we’ve added the ability to sync Microsoft Office 365 contacts.


This platform will join Google Contacts in making it manageable for users to view and organize their contacts across multiple different platforms all in one place. 

Contact us to learn more about Contacts integration! 
 
 

Customer Portal Feature: New Custom View Optionsaddremove

Organize your phone number list with more customization options in the TeleGo customer portal!
With our newly implemented sorting views, it’s simple to organize your phone number list within the TeleGo customer portal. Users can now customize their phone number organization view by sorting by:

    • Status
    • Caller ID 
    • Alias
    • Assigned Status 
    • Feature Status

There is also the new option for users to label their phone numbers with alias names. This addition should make it quick and easy to identify a specific phone number in your list, especially for companies with many phone numbers. This Alias name will not be seen by your customers and is only visible internally. 

Phone Number Alias

Contact us to learn more about custom phone number views and organization options. 

Access your TeleGo Softphone App at Anytime!addremove

TeleGo cell phone app customers now can view their login credentials and QR code at any time through their TeleGo customer portal account. This update gives greater control for the user to access their free softphone app at their convenience, without having to contact TeleGo customer support.

Please have your account administrator contact us if you’d like access to this feature!

A New Way For Businesses To Request Holiday Greetingsaddremove

This holiday season, TeleGo has made it easy for customers to preview, request, and set up their recorded holiday greeting for the upcoming Jewish and Labor Day holidays. Now on the new TeleGo.com, customers are able to preview all available pre-recorded greetings, select the ones that they’d like to use, and submit their requests through an easy to use form, all from one page: https://telego.com/solutions/request-a-greeting-form/

The option to create a custom greeting is also available at an additional cost. This resource is a quick and simple solution for businesses preparing for upcoming holiday closures. 

There’s still time to set up a holiday greeting! Kindly submit your request to TeleGo before August 28th. 

Request A Greeting Formaddremove


Please Scroll Down to Listen to Our Holiday Greeting Options
 

Request A Holiday Greeting