Did you know…addremove

Most TeleGo customers can set up call forwarding on directly from their desk phone! 

To Activate Call Forward All:
1. Dial *71
2. Enter the number you’d like to forward all calls to
3. Press #

To Deactivate Call Forward All:
1. Dial *72
2. Enter the number you’d like to forward all calls to
3. Press #

To set up call forwarding on no answer, follow the same steps, but dial *75 to activate and *76 to activate.

If you require any assistance at all, please don’t hesitate to contact our Support Team.

Send SMS directly from your TeleGo number!addremove

TeleGo SMS is a great way to maintain ongoing relationships with existing customers, set up internal group messaging with employees, and provide an additional outlet for new customers to easily get in contact with your company. 

TeleGo’s primary SMS package offers:
  • Messaging from any of your TeleGo numbers, directly to your customers or employees
  • Unlimited users (permissions per user can be customized)
  • Automated custom replies for incoming messages
  • Quick access to custom templates
  • Email notifications for unread messages
  • Reporting based on message activity
  • $47 per month for 1000 messages

Need more messages per month? Contact us to learn more about our other packages.

For customers looking to try out TeleGo SMS, our Basic SMS package is available to all customers for free, and includes 500 messages per month for standard messaging.

Integration with Microsoft Office 365 Contactsaddremove

In an effort to make it simple for users to import their contact information within their customer portal account, we’ve added the ability to sync Microsoft Office 365 contacts.


This platform will join Google Contacts in making it manageable for users to view and organize their contacts across multiple different platforms all in one place. 

Contact us to learn more about Contacts integration! 
 
 

Customer Portal Feature: New Custom View Optionsaddremove

Organize your phone number list with more customization options in the TeleGo customer portal!
With our newly implemented sorting views, it’s simple to organize your phone number list within the TeleGo customer portal. Users can now customize their phone number organization view by sorting by:

    • Status
    • Caller ID 
    • Alias
    • Assigned Status 
    • Feature Status

There is also the new option for users to label their phone numbers with alias names. This addition should make it quick and easy to identify a specific phone number in your list, especially for companies with many phone numbers. This Alias name will not be seen by your customers and is only visible internally. 

Phone Number Alias

Contact us to learn more about custom phone number views and organization options. 

Access your TeleGo Softphone App at Anytime!addremove

TeleGo cell phone app customers now can view their login credentials and QR code at any time through their TeleGo customer portal account. This update gives greater control for the user to access their free softphone app at their convenience, without having to contact TeleGo customer support.

Please have your account administrator contact us if you’d like access to this feature!

A New Way For Businesses To Request Holiday Greetingsaddremove

This holiday season, TeleGo has made it easy for customers to preview, request, and set up their recorded holiday greeting for the upcoming Jewish and Labor Day holidays. Now on the new TeleGo.com, customers are able to preview all available pre-recorded greetings, select the ones that they’d like to use, and submit their requests through an easy to use form, all from one page: https://telego.com/solutions/request-a-greeting-form/

The option to create a custom greeting is also available at an additional cost. This resource is a quick and simple solution for businesses preparing for upcoming holiday closures. 

There’s still time to set up a holiday greeting! Kindly submit your request to TeleGo before August 28th. 

Request A Greeting Formaddremove


Please Scroll Down to Listen to Our Holiday Greeting Options


Request A Holiday Greeting
The deadline to submit greeting requests is Wednesday, December 29 at 12 pm. Any submissions after the deadline may or may not be uploaded.

Custom Holiday Greetings